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Get in Touch

Whether you have a question, a bug report, a feature idea, or a billing issue — we're here and we respond fast.

Typically replies within 24 hours

+92 313 444 3345

Email Support

support@puzzlevia.com

What We Can Help With

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Billing & Subscriptions

Payment issues, plan changes, invoices

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Bug Reports

Something not working? Tell us exactly what happened

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Puzzle Generation

Quality issues, settings questions, PDF problems

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Feature Requests

We love hearing your ideas for new puzzle types or features

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Account Issues

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Legal & DMCA

WhatsApp: Typically within a few hours during business hours (Mon–Sat, 9am–8pm PKT).
Email: Within 24 hours on business days. For urgent issues, WhatsApp is faster.
DMCA Notices: Reviewed within 3–5 business days. Send to dmca@puzzlevia.com.
Billing Disputes: Investigated within 3 business days of a complete request.

To get a quicker, more useful response:

Include your registered email address so we can look up your account.
Describe the exact steps you took before the issue occurred.
Include a screenshot or screen recording if possible.
For PDF issues, let us know the puzzle type, page count, and browser you used.
For billing issues, include your transaction reference number.

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