Privacy Policy

1. Who We Are

Puzzlevia ("we," "us," or "our") operates puzzlevia.com, a web-based SaaS platform that enables users to generate, customize, and download puzzle PDF books for sale on platforms such as Etsy and Amazon KDP.

For all data protection inquiries, contact us at: support@puzzlevia.com

2. Data We Collect

2.1 Information You Provide

• Account data: Name, email address, and password (hashed) when you register.
• Profile settings: Display name, preferences saved in your account.
• Support communications: Messages sent via email or WhatsApp.

2.2 Automatically Collected Data

• Usage data: Pages visited, features used, ebook generation events, timestamps.
• Device data: Browser type, operating system, screen resolution, IP address.
• Log files: Server access logs retained for security and debugging purposes.

2.3 Payment Data

We do not collect credit card numbers, bank details, or cryptocurrency wallet keys. All payments are processed by NowPayments and Binance Pay. We receive only a transaction confirmation status and reference ID from these processors. Please review their privacy policies for details on how they handle payment data.

3. How We Use Your Data

• To provide, maintain, and improve the Puzzlevia service.
• To manage your subscription and process payments.
• To send service-related emails (account confirmation, password reset, subscription notices).
• To respond to support requests.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with applicable laws and legal obligations.
• To analyze aggregate, anonymized usage trends to improve the product.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Contract performance: Processing necessary to deliver the service you subscribed to.
• Legitimate interests: Fraud prevention, security, and product improvement (where not overridden by your rights).
• Legal obligation: Where required by applicable law.
• Consent: For optional marketing communications and non-essential cookies.

5. Cookies

We use cookies and similar tracking technologies to operate the platform:

• Essential cookies: Session authentication, CSRF protection, user preferences. These are strictly necessary and cannot be disabled.
• Analytics cookies: Anonymized page view tracking to understand product usage. You may opt out via browser settings.
• Functional cookies: Remember your settings and preferences across sessions.

You can control cookies via your browser settings. Disabling essential cookies will prevent the service from functioning.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share data with:

• NowPayments / Binance Pay: Payment processing (transaction reference only).
• Hosting providers: Server infrastructure necessary to run the service.
• Email service providers: For transactional and support emails.
• Law enforcement: Only when legally required by a valid court order or government request.

All third-party processors are contractually bound to handle your data securely and in accordance with applicable law.

7. International Data Transfers

Puzzlevia operates globally. Your data may be stored and processed in countries other than your own. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Data Retention

• Active accounts: Data retained for the duration of your account.
• Deleted accounts: Core account data deleted within 30 days of deletion request. Anonymized aggregate data may be retained indefinitely.
• Transaction records: Retained for 7 years to comply with financial regulations.
• Server logs: Retained for 90 days for security purposes.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion ("Right to be Forgotten"): Request deletion of your personal data.
• Portability: Request a machine-readable export of your data.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request that we restrict processing of your data.
• Withdraw consent: Withdraw consent for any consent-based processing at any time.

To exercise any of these rights, email support@puzzlevia.com. We will respond within 30 days. EEA users may also lodge a complaint with their local Data Protection Authority.

10. California Privacy Rights (CCPA)

California residents have the right to: know what personal information is collected; know whether personal information is sold or disclosed; opt out of the sale of personal information; access personal information; and not be discriminated against for exercising these rights. We do not sell personal information. To submit a CCPA request, contact us at support@puzzlevia.com.

11. Children's Privacy

12. Security

We implement industry-standard security measures including:

• TLS/HTTPS encryption for all data in transit.
• Bcrypt password hashing — plain-text passwords are never stored.
• Access controls limiting employee data access on a need-to-know basis.
• Regular security reviews and vulnerability assessments.

No system is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website at least 14 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, requests, or concerns:

• 📧 Email: support@puzzlevia.com
• 💬 WhatsApp: +92 313 444 3345
• 🌐 Website: puzzlevia.com