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Refund Policy

We want you to be happy with Puzzlevia. Here's everything you need to know about refunds, cancellations, and exceptions.

Last updated: July 01, 2026
⚠️ Cryptocurrency Payments Are Generally Non-Refundable

Due to the irreversible nature of blockchain transactions, all cryptocurrency payments are generally non-refundable once confirmed. However, we do make exceptions in specific circumstances outlined below. Please read carefully before subscribing.

1. General Policy

Puzzlevia operates on a subscription model with cryptocurrency-only payments. Because cryptocurrency transactions are irreversible on the blockchain, we adopt a no-refund policy as the default. This is clearly disclosed prior to every payment.

By completing a payment, you acknowledge:

  • That you understand the non-refundable nature of crypto payments.
  • That you have reviewed the plan details and features before subscribing.
  • That access to the service begins immediately upon subscription activation.

2. Eligible Exceptions — When We Do Issue Refunds

We will issue a refund (in the form of account credit or cryptocurrency return where technically feasible) in the following limited circumstances:

2.1 Service Never Activated

✅ You May Be Eligible

If you made a confirmed payment but your subscription was never activated due to a technical fault on our side, and the issue is not resolved within 48 hours of your report, you are entitled to a full refund or credit.

2.2 Duplicate Payment

If a technical error caused you to be charged twice for the same subscription period, we will credit your account or issue a refund for the duplicate amount within 7 business days of verification.

2.3 Extended Downtime

If the Puzzlevia service experiences unplanned downtime exceeding 72 consecutive hours during your active subscription period, you may request a pro-rata credit for the unusable days.

2.4 Billing Error

If we charged you an incorrect amount (e.g., a displayed price did not match the charged amount) due to a platform error, we will issue a refund for the difference.

3. Non-Eligible Situations

Refunds will not be issued in the following cases:

  • You changed your mind after subscribing.
  • You did not use the service during your subscription period.
  • You were dissatisfied with generated puzzle quality — though we encourage you to contact us so we can help.
  • Your account was suspended or terminated due to violation of our Terms of Service.
  • You failed to cancel before an auto-renewal date.
  • Market volatility affected the cryptocurrency value you paid — crypto exchange rates are your responsibility.
  • You generated and downloaded ebooks during the subscription period.
🚫 Chargebacks

Initiating a chargeback or payment dispute through your crypto exchange or payment provider without first contacting us is considered a breach of these Terms. We reserve the right to permanently ban accounts that file fraudulent chargebacks, and to pursue recovery of disputed funds through legal channels.

4. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:

  • Your access continues until the end of the current billing period.
  • Your subscription will not auto-renew.
  • No partial refund is issued for unused days in the remaining period.
  • All ebooks previously generated and downloaded remain yours to keep.

5. How to Request a Refund

If you believe you qualify for a refund under the eligible exceptions above:

  1. Email us at support@puzzlevia.com with the subject line "Refund Request — [Your Email]"
  2. Include your registered email address, transaction ID or reference number, and a clear description of the issue.
  3. We will review your request within 3–5 business days and respond with our determination.
  4. Approved refunds will be processed within 7–14 business days via the original payment method where technically feasible, or as account credit.

6. Account Credits

In some cases where a direct cryptocurrency refund is not feasible (e.g., wallet address unavailable), we may offer account credits of equivalent value that can be applied to future subscription renewals.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately for new subscriptions and will apply to existing subscriptions with 30 days' notice.

8. Contact

For refund requests or billing questions:

Have a billing question? We'll sort it out.

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